General description and features of the service
- The ONE TRACK service is our most popular service that combines convenient work, full range of destinations, security and competitive prices.
- With the ONE TRACK service you can send your small items weighing no more than 2 kg. to recipient's address all over the world. The delivery is made according to the transit times specified below.
- With the ONE TRACK service, each shipment is clearly marked with a tracking number and a barcode and will be scanned several times until it is delivered to the final recipient.
- The status of the shipment can be tracked directly into our system or the partner's site with which we work for the shipment.
- In the preparation of the shipment you can claim insurance covering loss or damage to the shipment.
All prices are without VAT (charged to EU countries)*
Additional services and fees
| Email notification | Free |
| Insurance with coverage 45 EUR | 0.75 EUR |
| Insurance with coverage 150 EUR | 1.50 EUR |
| Insurance with coverage 300 EUR | 4.50 EUR |
| Pick up shipments from address** | 1.50 EUR |
Preparing shipments
Every shipment with the service ONE TRACK must be packed by the sender in a form that permits its safe transport and be accompanied by a label for delivery. Delivery labels are generated and printed in A6 format directly from the sender's client profile available on the Post ONE site.
Consignments are also delivered with a printed Client's Manifest, which is generated from the profile of each sender and represents a pass-through protocol with a number and barcode between the clients and Post ONE.
Shipment sizes limits
| Minimal sizes | ||
|---|---|---|
| Length | Length x Width | Weight |
| 14 cm | 14 x 9 cm | 0.02 kg |
| Maximal sizes | ||
|---|---|---|
| Length | Length + Width + Height | Weight |
| 60 cm | 90 cm | 2.0 kg |
Customs clearance of consignments
For consignments sent to non-EU countries, a customs type declaration (CN 22 / CN 23) must be placed on the consignment. The details given in this declaration are used for customs clearance and release of consignments in the recipient country. The principle of choosing form CN22 or CN 23 is:
Shipment value < 300 SDR*** = CN22
Shipment value > 300 SDR*** = CN23
Returned Shipments
Returned consignments (refused by the recipient or those with incomplete or inaccurate address) are returned to the sender without any additional fee if the percentage of such shipments does not exceed 3% of all shipments sent by the consignor. A higher rate may incur an additional fee.
Delivery time for shipments ONE TRACK
| Destination country | |
|---|---|
| Romania | E + 3-4 Working Days |
| Germany | E + 3-5 Working Days |
| Austria | E + 4-6 Working Days |
| Belgium | E + 4-6 Working Days |
| Denmark* | E + 4-6 Working Days |
| Finland | E + 4-6 Working Days |
| France* | E + 4-6 Working Days |
| Italy | E + 4-6 Working Days |
| Hungary | E + 4-6 Working Days |
| Luxembourg | E + 4-6 Working Days |
| Netherlands* | E + 4-6 Working Days |
| Slovakia | E + 4-6 Working Days |
| Czech Republic | E + 4-6 Working Days |
| Great Britain* | E + 5-7 Working Days |
| Iceland | E + 5-7 Working Days |
| Sweden | E + 5-7 Working Days |
| Ireland | E + 5-7 Working Days |
| Japan | E + 5-7 Working Days |
| Malaysia | E + 5-7 Working Days |
| Poland | E + 5-7 Working Days |
| Singapore | E + 5-7 Working Days |
| Spain* | E + 5-7 Working Days |
| Switzerland | E + 5-7 Working Days |
| Taiwan | E + 5-7 Working Days |
| Portugal* | E + 4-7 Working Days |
| Estonia* | E + 5-7 Working Days |
| Latvia | E + 5-7 Working Days |
| Lithuania | E + 5-7 Working Days |
| USA | E + 7-14 Working Days |
| Canada | E + 9-16 Working Days |
| Australia | E + 10-21 Working Days |
| New Zealand | E + 10-21 Working Days |
| REST of the WORLD | E + 10-30 Working Days |
* Delivery to islands can take an additional 1-3 business days.