General description and features of the service
- The ONE LETTER service is the most economical way to send a shipment. This service offers priority delivery over international postal networks. You can send a shipment with the ONE LETTER service worldwide. No tracking or proof of delivery is available for this service.
- With the ONE LETTER With the ONE LETTER service you can send your small items weighing no more than 0.5kg. to recipient's address all over the world. The delivery is made according to the transit times described below
- Shipments sent with the ONE LETTER service are identified by a unique number generated by the Post ONE system, but a status update is available only until the shipment is sent to the recipient's country (on the Post ONE site).
- The ONE LETTER service offers an option to notify the recipient of his e-mail or SMS, and the notification can also be used as proof of sending the shipment.
Zones and delivery times
| Zone | Destination country | Transit time |
|---|---|---|
| EUROPE | All EU member states | E + 6-10 Working Days |
| REST of the WORLD | REST of the WORLD | E + 9-21 Working Days |
* Delivery to islands can take an additional 1-3 business days.
All prices are without VAT (charged to EU countries)*
Additional services and fees
| Email notification | Free |
| Pick up shipments from address** | 1.50 EUR |
Preparing shipments
Every shipment with the service ONE LETTER must be packed by the sender in a form that permits its safe transport and be accompanied by a label for delivery. Delivery labels are generated and printed in A6 format directly from the sender's client profile available on the Post ONE site.
Consignments are also delivered with a printed Client's Manifest, which is generated from the profile of each sender and represents a pass-through protocol with a number and barcode between the clients and Post ONE.
Shipment sizes limits
| Minimal sizes | ||
|---|---|---|
| Length | Length x Width | Weight |
| 14 cm | 14 x 9 cm | 0.02 kg |
| Maximal sizes | ||
|---|---|---|
| Length | Length + Width + Height | Weight |
| 60 cm | 90 cm | 2.0 kg |
Customs clearance of consignments
For consignments sent to non-EU countries, a customs type declaration (CN 22 / CN 23) must be placed on the consignment. The details given in this declaration are used for customs clearance and release of consignments in the recipient country. The principle of choosing form CN22 or CN 23 is:
Shipment value < 300 SDR*** = CN22
Shipment value > 300 SDR*** = CN23
Returned Shipments
Returned consignments (refused by the recipient or those with incomplete or inaccurate address) are returned to the sender without any additional fee if the percentage of such shipments does not exceed 3% of all shipments sent by the consignor. A higher rate may incur an additional fee.