General description and features of the service
- The service ONE BASIC offers an economical way to send a parcel with partial traceability. Delivery of shipments sent with this service does not require a signature of the recipient, and the tracing information does not include whether or not the shipment is delivered.
- With the ONE BASIC service you can send your small items weighing no more than 0.5kg. to recipient's address all over the world. The delivery is made according to the transit times specified below.
- The last scan (visible in online shipment tracking) of ONE BASIC is when the shipment leaves our partner's distribution center.
- With the ONE BASIC service you can reduce your shipping costs.
- For certain destinations, a bonus scan (status) is offered when the shipment enters the country of delivery. For a list of countries for which a bonus scan is offered, see Appendix 1
- ONE BASIC offers an option to notify the recipient of his e-mail or SMS. This option allows the recipient to be informed on a daily and effortless basis about the delivery status of his shipment.
Zones and delivery times
| Destination country | Transit time |
|---|---|
| Germany | E + 4-8 Working Days |
| Great Britain | E + 4-8 Working Days |
| France | E + 4-8 Working Days |
| Belgium | E + 4-8 Working Days |
| Luxembourg | E + 4-8 Working Days |
| Ireland | E + 4-8 Working Days |
| Spain | E + 4-8 Working Days |
| Portugal | E + 4-8 Working Days |
| Iceland | E + 4-8 Working Days |
| All other European Countries | E + 5-10 Working Days |
| REST of the WORLD | E + 6-14 Working Days |
* Delivery to islands can take an additional 1-3 business days.
All prices are without VAT (charged to EU countries)*
Additional services and fees
| Email notification | Free |
| Pick up shipments from address** | 1.50 EUR |
Preparing shipments
Every shipment with the service ONE BASIC must be packed by the sender in a form that permits its safe transport and be accompanied by a label for delivery. Delivery labels are generated and printed in A6 format directly from the sender's client profile available on the Post ONE site.
Consignments are also delivered with a printed Client's Manifest, which is generated from the profile of each sender and represents a pass-through protocol with a number and barcode between the clients and Post ONE.
Shipment sizes limits
| Minimal sizes | ||
|---|---|---|
| Length | Length x Width | Weight |
| 14 cm | 14 x 9 cm | 0.02 kg |
| Maximal sizes | ||
|---|---|---|
| Length | Length + Width + Height | Weight |
| 60 cm | 90 cm | 0.5 kg |
Customs clearance of consignments
For consignments sent to non-EU countries, a customs type declaration (CN 22 / CN 23) must be placed on the consignment. The details given in this declaration are used for customs clearance and release of consignments in the recipient country. The principle of choosing form CN22 or CN 23 is:
Shipment value < 300 SDR*** = CN22
Shipment value > 300 SDR*** = CN23
Returned Shipments
Returned consignments (refused by the recipient or those with incomplete or inaccurate address) are returned to the sender without any additional fee if the percentage of such shipments does not exceed 3% of all shipments sent by the consignor. A higher rate may incur an additional fee.
Appendix 1 - States providing Bonus Scan (online status) for ONE Basic
| Austria | Seychelles | Chad |
|---|---|---|
| Australia | Greece | Poland |
| French Polynesia | Belize | Malaysia |
| France | Jamaica | Togo |
| Canada | Sierra Leone | Romania |
| Gambia | Iceland | Slovakia |
| Pakistan | Benin | Colombia |
| Great Britain | Singapore | Mali |
| Japan | Ireland | Trinidad and Tobago |
| New Zealand | Kenya | Tunisia |
| Ghana | Malta | Mexico |
| Panama | South Africa | Belarus |
| Netherlands | Portugal | Djibouti |
| USA | Botswana | Uganda |
| Switzerland | Spain | Bosnia and Herzegovina |
| Peru | Brazil | Morocco |
| Philippines | Sri Lanka | Dominican Republic |
| Denmark | Burkina Faso | Mozambique |
| Finland | Laos | Macedonia |
| Guyana | Bulgaria | Ecuador |
| Norway | Burundi | Namibia |
| Antigua and Barbuda | Lebanon | Vanuatu |
| Sweden | Cambodia | Egypt |
| Argentina | Czech Republic | Nepal |
| Honduras | Syria | Serbia and Montenegro |
| Armenia | Estonia | El Salvador |
| Azerbaijan | Cape Verde | Turkey |
| India | Libya | New Caledonia |
| Belgium | Hungary | Yemen |
| Yemen | Iran | Ethiopia |
| Cyprus | Madagascar | Zambia |
| Senegal | Tanzania | Fiji |
| Barbados | Lithuania | Nigeria |